DC
Conversational Commerce & AI Automation

Novus Engage

AI chatbots and autonomous agents that handle customer replies, comments, and DMs across WhatsApp, Instagram, and Facebook, with unified engagement and ad spend analytics so your team sees what is happening across every channel from one place.

Novus Engage AI agents handling WhatsApp, Instagram, and Facebook conversations
WhatsApp · AI ChatbotResolved

"Where is my order?" answered instantly with live status and tracking pulled directly from Novus ERP.

No agent touch required · Order history matched by phone number09:41:12
Instagram · Comment AutomationActioned

Spam link in a comment on today's ad post auto-hidden, a genuine pricing question auto-replied.

Comment-level intent detection across every published post09:38:47
Facebook · DM TriageEscalated

Messenger lead asking about bulk pricing scored as high-intent and routed to a sales agent with full thread context.

AI-drafted reply queued for one-tap human approval09:34:20
Ads · Spend AnalyticsReported

Meta Ads spend up 18% day-over-day with ROAS holding at 3.4x across the active campaign set.

Unified ad spend & performance analytics across connected accounts09:00:00
Engagement & ad spend analytics
Conversations auto-resolved78%
Avg. first response time92%
Comment / DM coverage100%
Ad spend accounted for96%
Channel & Automation Specifications
WhatsApp Business API

WhatsApp Business AI Chatbot

Automated customer replies grounded in live order data, human handoff on low confidence, template & session messaging.

Instagram Graph API

Instagram Automation

AI-drafted replies to comments and DMs, automated spam & abuse moderation, story-reply capture.

Messenger / Graph API

Facebook Automation

Page comment and Messenger DM triage, lead scoring, automatic routing to a human agent when it matters.

Ads Insights API

Analytics & Ad Spend

Unified engagement analytics across channels, daily ad spend and ROAS tracking, response-time reporting.

Connect your messaging accounts.

Connect your WhatsApp Business, Instagram, and Facebook accounts, and let Novus Engage draft replies, moderate comments, triage DMs, and report on ad spend, with a human always able to step in.